Skip to content

Contact Concentra Customer Service

How to Reach a Person at Concentra

Verified Contact Information

Toll-Free Number:

  • 1-866-944-6046
Call Now

Customer Service:

  • 1-800-819-5571
    For HIPAA-related issues or questions
  • 1-800-232-3550
  • 1-972-364-8000
  • 1-866-643-5772

Media:

social@concentra.com
Send Message

Concentra Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Concentra Phone Number
1 (866) 944-6046
Average Calls duration
5 minutes
Most Popular Concentra Email Address
social@concentra.com
Issue Resolution Rate
Low (8% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Staff, product/ service and request for information
View full overview

How to Contact Concentra?

If you see that your health-related concerns require immediate discussion and resolution, contact Concentra by phone at the following number: 866-944-6046. The specialist who processes calls at this toll-free line can assist you with various matters related to the medical center, from scheduling appointments to patient concerns. Before calling, prepare any pertinent information, such as your appointment details. The Concentra customer service manager can ask about it to resolve your issues efficiently.

To reach out to the Concentra customer service manager in writing, send your questions or inquiries to the following email address: social@concentra.com. It fits customer support and general inquiries. By composing your letter, include clear and detailed information, such as your name, contact details, and any relevant account or appointment information to facilitate faster assistance.

The Concentra headquarters is located at 5080 Spectrum Drive, Suite 1200 West, Addison, Texas, 75001. This location serves as the central management hub, where the key company’s operations and strategy are performed. If you have corporate matters, correspondence, or legal inquiries requiring in-person viewing, send them to the mentioned Concentra address. However, for general services or patient support, contact the company via phone or email for quicker resolution.

The Concentra customer service team accepts calls on the main line during the following business hours: Monday through Friday from 7 a.m. to 6:30 p.m. Central time zone. However, some locations may offer extended hours. So, we recommend verifying the schedule on the official company website. Just click on “LOCATIONS” in the top menu, enter your city or state in the appropriate field, and follow the “Clinic Details” hyperlink.

If you prefer support online, the company provides several convenient options via its official site. First, scroll down to the bottom menu and follow “Customer Us”. You’ll be directed to a separate page with the clickable telephone number. Choose this option if you need immediate assistance. You can also use a contact form on the same page. To access the necessary fields, choose the form type from the drop-down list. Fill out the form with your details and specific inquiry. Then, click on the “Submit” button.

PissedConsumer Club

Contact Information

Concentra Website:

Concentra Help Center:

Corporate Office Address:

Concentra Privacy Office
5080 Spectrum Drive, Suite 1200W
Addison, Texas 75001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 a.m. - 6:30 p.m. Central

More contact details

Why Customers Call Concentra?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 38%
  • Staff 19%
  • Product/ Service 12%
  • Request for Information 12%
  • Employment 8%
  • Activation/ Cancellation 4%
  • Payments and Charges 4%
  • Cards 4%

Customer Inquiries & Issues

38%
  • "Dot form"
  • "medical record"
  • "HIPAA law"

Staff

19%
  • "Horrible customer service delayed my *** comp case."
  • "Possible problem with you *** Staff"
  • "Complain regarding your rude staff"

Product/ Service

12%
  • "Complaint"

Request for Information

12%
  • "To schedule an physcial DOT exam appointment."
  • "I need to talk about telemed services."
  • "Question about billing"

Employment

8%
  • "Pre employment"
  • "Chain of custody for urinalysis was not sent to lab hindering me from starting job called several times and they said they would send it and still havnt"

Activation/ Cancellation

4%
  • "Cancel reservation"

Payments and Charges

4%
  • "Having stomach pains..some burning pains feel bloated"

Cards

4%
  • "Need new card sent via ups"

Compare Concentra Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Concentra? What happened? What can we help you with?
Submit review Don't show this popup