Concentra

They appointed me to a small clinic with 1 physician and could not help me with my severe injury at all, they just told me to wait and that no matter how severe the injury new patients must wait for two hours, Ive been here for 2 hours now and already know Im going to be waiting another 2 hours, 12 people in there all with appointments, I called the lady at the bigger clinic down the road 5 mins away, and same service as well, she said she couldnt schedule an appointment with their doctors since the have more than 1, and that I would have to restart the process, no matter how much pain I am in and no matter how severe the injury, I think this is *** and priorities need to change asap, this does not help new patients what so ever and is very unprofessional.

The King of Prussia office is very unprofessional. After I went into the office complete therapy and proceeded to my physician's visit I was met by a doctor who implied she had psychic abilities.

After asking my name and confirming the date of the initial injury, she (without any examination) implied that it has been more than 7 days and I should be 100% because typically when someone in my field of work and demographic (BUS DRIVER/ Minority) injures their arm they are finished treatment in 7 days. Wow... this offended me to no-end as I am still in excruciating pain when I try to utilize the full range of my motion. She never even asked me if the way my arm was injured was serious or just a superficial bruising of the soft tissue before she elaborated on her diagnosis.

I told her not everyone is going to sustain the same injuries as many variables come into play when one is injured. It was like she wanted me to say I was 100% healed while using intimidation tactics to have me agree like standing and moving uncomfortably close between my legs as I am telling her I didn't feel comfortable with her between my legs. I finally had to just tell her I was fine and if she says"so", I must be healed and ready to return to work.

Later another patient told me she was in the therapy room discussing the details of my visit over a room full of patients and calling me names which is extremely unethical and a violation of my patient rights to confidentiality (HIPPA Violation). I wish I knew where to report this unethical behavior as it was extremely unprofessional and borderline criminal.

Every single site I have visited has horrible service, extremely long wait times even when the place is visibly empty and well-staffed. Not to mention, they don't do appointments and when you walk in, you get told that it'll be three hours before they can even see you.

This information is not available anywhere, and call wait times are equally as long. We're talking 15 minutes just for someone to answer the phone. Staff will leave you in a room to wait for the next staff member and forget about you. They'll tell you you're done and can leave, then call you back to come in again.

Not a single time have I ever had an okay experience, let alone a good one. Absolutely horrible on every level.

I went for a pre-employment drug test for a trucking company on Jan 5 2024. There was little to no wait time.

Registered/check-in was easy; from a link that was sent to my phone by the receptionist. I had my 9-year-old daughter with me, but that wasn't a problem.

The receptionist called me back to the window and told me "you have to get a physical for a DOT Medical card done as well" and I told her "the work order was for drug test only and my med card doesn't expire for 4 more months" and she said "well you can take the drug test, but your employer is also requesting a DOT physical". I drove 45 minutes to get there so I went along because it was already after 5pm.

So I used the restroom prior to getting there, and when the nurse asked me "Can you do a urine sample right now"? I told her "not at the moment" so she gave me a bottle of water and I grabbed some gummies for my kid.

While we were waiting for my bladder to be full, the nurse went ahead with the exam. Normal testing like blood pressure, weight, height, but then she took measurements of my neck. I

thought that was new and odd to take measurements of my neck.

I finally got my urine samples done. Came back to the room and the doctor was waiting on me.

He then went over everything and asked "have you ever had a sleep apnea test"? I responded "no". He then said "i will explain it." He stated "the most common cause of driver running off the road is falling asleep while driving". Furthermore, he continued "it is becoming a more common thing for drivers to get sleep studies done, and the cost is cheaper, It used to be 7000 and 1 month in a facility".

My eyes grew wide because how was I supposed to do that. He then told "Now they have devices you can take home and your insurance more than likely will cover it" He also said" Im going to give you med card, so that you can start work but it's only going to be good for 4 months". (my med card was still good until May 15, 2024) But he then said "if i wanted to get a 2-year card I have to get a sleep study because my BMI is high".

He handed me a work order "prescription" sheet; as he put it, for sleep studies, HANDWRITTEN. Then he handed me a list of phone numbers to call MYSELF.

Typically, your doctor refers you out and someone calls you but hey, this is "fairly new" with DOT as he put it. He then hands me my med examination report that suggested that I have to state the test based on my being overweight. Which is extremely offensive. There are a number of things that should go into requesting this sleep studies test and body weight should not be the only reason.

At the time I was unaware that requesting this study was based on the Doctors "judgment".

I did my research over the weekend and found out most drivers are happy they got the studies done because they suffered from lack of sleep, and other complications like heart, high blood pressure, and many other issues. Other drivers lost their license or pre-employment opportunity. I however don't have any sleep issues at the moment and I stated that to him. He then stated "many people don't know".

I know my boyfriend has this issue because he stops breathing in his sleep for more than 3 to 4 seconds or wakes up choking/coughing. He doesn't want to get treatment for it and I keep urging him to get monitored while sleeping.

So that following Monday, I called around to some of the numbers the doctor gave me. They were saying 180.00 for the take home device. I then called Concentra because that is ridiculous and told them that my insurance is not going to pay and Concentra said "try going through your family physician" and I thought this was so odd.

"I told them, I tried that and my doctor asked why and it

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may not be covered because that is not something they are requesting" I also complain to concentra that "i shouldn't have to call around." I said "yall should have a referral system in place if you all are going to mandate this sleep apnea test that is not even DOT required by law." They told me it's up to the doctor and I have to maintain a DOT med card", which made me very upset because it meant I need to do as the doctor says, or I won't get my 2-year card. I told them "I know, and that isn't right. Most Americans are fat, and I didn't even fail the neck test nor the blood pressure test which is what DOT revised in their handbook that would be grounds for a sleep apnea test, if the driver was to fail all three or had an accident related to the sleep or if they complain they still feel tired after sleeping... and I did no such thing".

The Nurse transferred me to the doctor and I stated all of this to her as well, and she told me, I have to get it done in order to get my med card extended" which is BS

I then asked for a corporate number, and she gave me the number off google. I called a few numbers offline and they all went to voicemail.

So I then called the company I am trying to work for and he informed me that it was only supposed to be a drug test. He told me they leave it up to the drivers to renew their med card. I told him concentra told me to take a physical because you (the employer) requested one as well.

I asked him if I could go to a doctor's care, and he said you can go wherever you want for that. This place seems like a SCAM.

Doctors should not make us feel like they hold the power of our CDL at their fingertips. One wrong move and the doctors at concentra can take it away, great money, great pay. I've read countless reviews and some people even stated concentra failed them on the drug test or they didn't accept the sleep studies info that the driver presented to them.

Drivers claim concentra said they needed

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more information that took a month to acquire.

Drivers said it was just a tactic to keep them coming back to concentra, to be charged for the visit. If this is not something to look into, we really are doomed as a society because now the doctors are scamming us again, just like they did in the 1960s when they needed people to run tests on.